Reference

Legal access for Indonesia accounts

data99 Legal sets out how account access, personal data, cookies and wallet records are handled for you in Indonesia.

Local law appliesPrivacy requestsWallet records

DANA and QRIS under local rules

data99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms describe the conditions for opening, using and maintaining your account, while our privacy wording explains why we request details such as your phone number and verification records. Access or eligibility depends on local law, and we may restrict an account when required by

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applicable rules or when submitted details cannot be matched. Payment references from DANA, OVO, GoPay and QRIS are retained with the related account activity so we can investigate a status question. Bank transfer and virtual account records may also be linked to the account step that
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created them. Read the full policy before you proceed, and contact us through the policy support path if a clause or record needs clarification.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT

Policy help beside wallet status

A clear contact path matters when a Legal question affects your account or payment record.

DATA PRACTICE

Account records and device security

We handle this Legal area through practical account controls rather than vague promises.

Data collected

We may process your phone number, verification outcome, account activity and payment reference so we can maintain the account record…

Cookie choices

Cookies can keep a verified session connected to the correct account and remember necessary access settings.

Account security

Keep your phone, password and verification codes private. If a desktop or mobile browser looks unfamiliar, sign out and contact…

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment event to your account.

Record retention

We retain account, verification and payment records for the period needed to operate the account, resolve disputes and meet applicable…

Change requests

You can ask us to correct account details, clarify processing or explain an access decision through the policy contact route.

Legal answers for data99 accounts

These Legal answers address the questions we expect you to ask before opening or continuing an account. They cover data access, wallet records, cookies, verification and requests for changes. Where an answer depends on jurisdiction, we say so directly: access or eligibility depends on local law. If your case involves a specific record, use the policy contact route with the account phone number and relevant payment reference.

Legal covers account terms, privacy handling, cookies, phone verification, payment records and requests to correct or clarify personal data. It also explains when access may be limited because eligibility depends on local law or because submitted account details cannot be verified.

Access or eligibility depends on local law. Our Legal wording does not replace the rules that apply where you live. Before opening an account, check that access is permitted for your location and provide accurate details during the phone verification step.

These payment references can become part of an account record when you use DANA, OVO or QRIS. Legal explains how we use the transaction reference to match a status question or receipt. We do not ask for your wallet password.

Send a request through the policy contact route linked to your account and identify the phone number on the account. We may verify your identity before discussing private records, then explain which account or payment details can be provided under local law.

Yes, you can request a correction through the policy support path. Mention the inaccurate field and the account phone number, but do not send a password or verification code. We may confirm ownership before changing the record or explaining why a change is restricted.

Cookies may keep a verified session connected to the correct account and preserve necessary access settings. Your browser lets you manage cookie storage. If you want clarification about a cookie used during account access, contact us through the Legal route.

Account and payment records may be retained for the period needed to resolve a status question, maintain account history and meet applicable legal duties. Ask about a specific DANA, QRIS, bank transfer or virtual account record through policy support.

Legal access for Indonesia accounts

Policy help beside wallet status

Account records and device security

Data collected

Cookie choices

Account security

Payment matching

Record retention

Change requests

Legal answers for data99 accounts

01 What does Legal cover on data99?

02 Does Legal allow access from Indonesia?

03 Why does Legal mention DANA, OVO and QRIS?

04 How can I request my data from data99?

05 Can I ask data99 to correct account details?

06 How are cookies handled under Legal?

07 How long are payment records kept under Legal?

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